CSU Contract Management

Overview

For the IT professional, time is always a premium and the demands on internal resources are constantly increasing even as budgets are being strained. The onerous responsibilities of managing complex, hard to comprehend support contracts from OEMs and monitoring their SLAs is a time consuming task that divert valuable internal resources which could be of greater value elsewhere.

The CSU Contract Management Program joins the expert CSU Logistics Team with the highly experienced CSU Help Desk to provide low cost, high level management of your OEM contracts. On a 24x7 basis and with a single phone call or email alert, the CSU Help Desk will contact the OEM, make certain that a field engineer is dispatched with parts, and monitor their response to ensure that SLAs are met.

Monthly or quarterly reports of how well SLAs had been met are also provided so that the OEM contracts and their obligations can be properly evaluated.